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Common Disputes Involving Defaulted Student Loans
Identity Theft and Unauthorized Signature Disputes
Find the statement below that most accurately describes your situation, and then follow the instructions for resolving that problem:
The loan records I have seen show my SSN, but the name shown as borrower is not my name, and I did not sign a promissory note for this loan.
In order to show that you are not the person who received this loan, you will be required to show U.S. Department of Education (Department) representatives proof that you are not the individual identified on the loan records. This evidence typically includes samples of your signature and photocopies of the following:
- Your Social Security Card
- Your Driver's license or government-issued ID card
- Your Passport or Birth Certificate
The loan records I have seen show a name that is the same as mine, but the SSN shown as that of the borrower is not my SSN, and I did not sign a promissory note for this loan.
In order to show that you are not the person who received this loan, you will be required to show Department representatives proof that you are not the individual identified on the loan records. This evidence typically includes samples of your signature and photocopies of the following:
- Your Social Security Card
- Your Driver's license or government-issued ID card
- Your Passport or Birth Certificate
This loan has my name and SSN, but I did not sign a promissory note for this loan.
To prove that the promissory note was forged, you will be required to submit examples of your signature from around the time that the loan was made (e.g., from tax returns for that year, driver's licenses issued at that time, cancelled checks that you wrote at that time). Alternatively, you can provide proof that you did not attend the school for which the loan was made (e.g., proof that you were living, employed or enrolled in school elsewhere at that time.). Lastly, if you are unable to provide such proof, you can provide a report from an independent handwriting expert to support your claim.
here to download the letter.
Send the documents to the party that holds the loan. Check a recent demand letter or bill for this loan; if the address to which you are requested to send payment is the National Payment Center in Greenville, TX, you should submit this documentation to:
U.S. Department of Education
P.O. Box 422037
San Francisco, CA 94142
download it now. Check a recent demand letter or bill for this loan; if the address to which you are requested to send payment is the National Payment Center in Greenville, TX, you should submit your completed form to:
U.S. Department of Education
P.O. Box 5609
Greenville, Texas 75403-5609
You may request a copy of the discharge application form by calling 1-800-621-3115 or download a copy here. Note: in order to guard against fraud, the U.S. Department of Education (Department) will contact your doctor directly to confirm the nature and severity of your disability if you apply for a disability discharge.
download it now. Check a recent demand letter or bill for this loan; if the address to which you are requested to send payment is the National Payment Center in Greenville, TX, you should submit your completed form to:
U.S. Department of Education
P.O. Box 422037
San Francisco, CA 94142
You may request a copy of this discharge application form by calling 1-800-621-3115.
download it now. Check a recent demand letter or bill for this loan; if the address to which you are requested to send payment is the National Payment Center in Greenville, TX, you should submit your completed form to:
U.S. Department of Education
P.O. Box 422037
San Francisco, CA 94142
You may request a copy of this discharge application form by calling 1-800-621-3115.
download it now. Check a recent demand letter or bill for this loan; if the address to which you are requested to send payment is the National Payment Center in Greenville, TX, you should submit your completed form to:
U.S. Department of Education
P.O. Box 422037
San Francisco, CA 94142
You may request a copy of this discharge application form by calling 1-800-621-3115.
download it now. Check a recent demand letter or bill for this loan; if the address to which you are requested to send payment is the National Payment Center in Greenville, TX, you should submit your completed form to:
U.S. Department of Education
P.O. Box 422037
San Francisco, CA 94142
You may request a copy of this discharge application form by calling 1-800-621-3115.
Injured Spouses
If you filed a Federal income tax return jointly with your spouse, the entire refund from that return, including the part that came from withholdings on earnings of your spouse, is subject to offset. The non-liable or "injured" spouse may reclaim his or her portion of the refund by filing an injured spouse claim form (IRS Form 8379) with the Internal Revenue Service. You may download this form at the IRS Web site or may request one from the IRS by calling 1-800-829-1040. You also may be able to obtain the form at your local library, IRS office or from your tax preparer. Only the IRS will be able to answer questions about whether you qualify for an injured spouse refund and how much you may receive.
Earned Income Tax Credit
The entire amount of the refund, including any portion based on an earned income tax credit can be legally offset and applied to satisfy your defaulted Federal student loan or grant obligation.
Hardship Caused by Wage Garnishment
Federal law authorizes the Department or the student loan guarantor that holds a defaulted loan to collect the debt by non�judicial wage garnishment � a withholding order issued by the Department or the guarantor without the need for entry of a court judgment against the debtor. Prior to garnishment, the debtor must be offered an opportunity to repay the debt voluntarily or to obtain a hearing at which the debtor may object to garnishment either because the debtor believes that the debt is not owed, or that garnishment would cause financial hardship. To avoid garnishment, a debtor must object within the deadline explained in the notice � failure to do so will result in issuance of the garnishment order. A debtor who misses the deadline may obtain a hearing on a financial hardship objection, but withholding may start and continue through the hearing process. Hardship objections must be presented to the party � the Department or the guaranty agency � that sent the notice. If a debtor misses the deadline but requests a hearing, garnishment may start but cannot continue for more than 60 days from the hearing request date, unless a decision is issued that garnishment should continue.
Hardship Caused by Unreasonable Payment Requirement
When a Federal student loan goes into default, or a grant overpayment is identified, the party to whom that debt is owed can demand that the debt be paid in full immediately, and the Department, school, or guaranty agency that holds the debt you owe has the legal right to demand that repayment in full immediately, and to take enforcement action to collect the full amount if not paid in full.
The debtor is then responsible for satisfying that demand from his or her own funds or assets, from funds borrowed from third parties or from Federally-financed loan programs, or agreeing to repay the debt on installment terms that are satisfactory to the Department, school, or guaranty agency that holds the debt. A debtor who claims that he or she cannot afford to repay a particular installment amount bears the burden of proving that the amount exceeds what he or she can afford based on his or her total financial circumstances, and that some lesser installment amount can be repaid. To do so, the debtor must provide a complete statement showing the income and expenses of the debtor and his or her household members. If your debt is owed to the Department, you can download this Financial Disclosures Statement now. You should also understand that any payments you make voluntarily while you are negotiating a payment arrangement would both reduce the amount you owe and will demonstrate that you are acting in good faith.
Source: Federal Student Aid, U.S. Dept. of Education